Privacy Policy
A legal disclaimer
Introduction
Welcome to ClearMindTherapy.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our counselling and therapy services.
We comply fully with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and the British Association for Counselling and Psychotherapy (BACP) or relevant professional body’s ethical standards.
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2. Who We Are
Business name: ClearMindtherapist
Therapist: JenitaKaonda
Email: Enqueries@clearmindtherapy.com
We act as the “data controller” for your personal information.
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3. Information We Collect
We may collect and process the following types of information:
A. Personal Details
• Name, contact number, and email address
• Emergency contact information
• Age, gender, relationship status (if relevant to therapy)
B. Therapy Information
• Notes from sessions
• Intake and assessment forms
• Background or medical information you choose to share
• Relationship and emotional history relevant to therapy
C. Website Data
• Technical information such as IP address, browser type, and cookies
• Information provided via contact forms or online booking systems
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4. How We Use Your Information
We use your data to:
• Provide counselling and therapy services
• Manage appointments, bookings, and payments
• Keep clinical records as required by ethical and legal standards
• Respond to your enquiries and provide support
• Maintain professional communication between sessions
Your data will never be sold, rented, or used for marketing without your explicit consent.
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5. Legal Basis for Processing
We process personal data under the following lawful bases:
• Consent: You have given clear permission for us to process your information.
• Contract: Processing is necessary for us to deliver our professional services.
• Legal obligation: We are required to retain certain records by law.
• Legitimate interests: For business administration, supervision, or quality control.
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6. How We Store Your Information
• Client records and session notes are stored securely, either in encrypted digital files or locked cabinets.
• Any electronic data is password-protected and encrypted.
• Records are kept for 7 years after the end of therapy, in line with professional guidelines, after which they are securely deleted or shredded.
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7. Sharing of Information
We will not share your personal information unless:
• You have given explicit consent.
• There is a serious risk of harm to yourself or others.
• We are legally required to disclose information (e.g., court order, safeguarding concern).
• We discuss your work in professional supervision (your identity is protected).
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8. Your Rights
You have the right to:
• Access a copy of your data
• Request corrections to any inaccurate information
• Request deletion (“right to be forgotten”)
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
ICO Contact: https://www.ico.org.uk
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9. Cookies and Website Analytics
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies at any time.
We may also use basic analytics tools to understand how visitors use our site (anonymously).
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10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect legal or operational changes. Updates will be posted on this page with a new effective date.
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11. Contact
If you have any questions or wish to exercise your data rights, please contact:
Jenita Kaonda
Email: Enqueries@clearmindtherapy.com
Phone: 07584597957
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